Questions, answered.

Wipe the panel and arms with a dry cloth and skip the cleaning sprays. Reshape the gooseneck arms gently rather than forcing them, and fold the arms in when you pack it so nothing bends against the bag. Put it away somewhere it will not get knocked between sessions.

You rest it around your neck and switch it on. The light falls across your lap, where your hands and stitches are, and it moves with you as you shift in your chair.

Yes. The arms bend, so you can point the light at your stitches and keep both hands on your needles as you turn your work.

That is what it is for.

If your order has not left us yet, email us with your order number and we will change or cancel it. The window can be short because we pack orders promptly, so reach out as soon as you can. Once it is on its way, treat it as a return under our guarantee and we will sort it from there.

If the light, the needles or the bag develops a fault, email our support team with your order number and we will replace the faulty part or the whole item. We stand behind the gear because it is the gear we would knit with ourselves. A light that flickers is not something you should live with, so we make it right.

Yes. We are an Australian business holding stock in Australia,. We are not a dropship front waiting on an overseas supplier. When you email us, you reach a person here, and returns come back to an Australian address. If you have never heard of us before, that is fair, and it is exactly why the guarantee is there.

Chain stores compete on the cheapest starter needles, and imported specialists compete on prestige and price. We sit in between: better tips and cables than the starter packs, without the imported price tag or the long wait. Made for the knitter who wants to sit down and knit a full evening, not fuss with cheap gear that snags and slips.

Your order is packed from stock held here in Australia, so most parcels land within a few days of leaving us rather than the weeks an imported set can take on a boat. Metro addresses tend to be at the quicker end, and regional or rural addresses can add a little to the timing. The moment your order leaves us you get a tracking link by email, so you can watch it come to the door.

No. Shipping is included Australia-wide, so the price you see is the price you pay. Whether you are in Ballarat, Toowoomba, the Central Coast, or a farm two hours past the nearest town, there is no surprise freight added at checkout and no minimum spend to reach free postage.

Yes. Regional and rural delivery is included at no extra cost. Remote areas can add a few days to standard timing, and your tracking link will always show the honest estimate for your postcode. If your address is tricky to reach, email us before you order and we will confirm what to expect so there are no surprises.

Yes. A multi-item order ships together in one parcel, so the needles, the light and the bag all arrive matched and ready to set up beside your chair. You are not waiting on separate posts from different senders, and there is no separate postage charged on each piece. One box, everything sorted the same way it left us.

Every order is packed and dispatched within one to two business days. Tracking is emailed as soon as your parcel ships.

Every order is covered by a 30-day satisfaction guarantee. Knit with the set at home, load the bag with your real kit, wear the light in your own chair and work a few real evenings. If it is not right for you, contact our Australian support team within 30 days and we will arrange a return and a full refund. We would rather you test it properly than gamble on a photo.

Email support with your order number and a line on what went wrong. We will send return instructions and confirm your refund once the item is on its way back. No phone maze, no scripted run-around, just a real person on this side of the country sorting it out for you.

All major cards, plus the common digital wallets at checkout. Everything runs through a secure, encrypted payment gateway, so your card details never sit with us. Prices are in Australian dollars with GST included, so there is no currency conversion or foreign transaction surprise waiting on your statement later.